Support
After -sales service, inquiry
After -sales service
overhaul
Overhaul service to keep the System series longer.
Replacement of all O -rings and charging terminals, inspection of over -pressure valves, refreshing batteries, all functions and waterproof performance.
A one -year warranty will be included after the overhaul.

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Shipping
All RGBlue light modules and battery modules.
* No accessories are included.
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Price (example)
System 01: 13,200 yen (tax included) / system 02: 17,600 yen (tax included) < / p>
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Things included in the overhaul service
・ Refreshing of the built -in battery
・ All O -rings, battery module charging terminals, over -pressure valve inspections
・ All functions confirmation
・ Waterproof performance confirmation
・One year warranty after overhaul -
Notes
* Reception at our company or dealer.
* The above price does not include shipping.
* If parts replacement is required, it will be work after receiving the cost in advance.
* It will be supported for 7 years after sales are completed. -
How to apply
About product repair
System series can be repaired only for parts required.

Repair flow
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1.Contact, consultation
Please contact us from the form below for consultation on overhaul service and repair correspondence.
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2.Information (2-5 business days)
We will guide you within 5 business days (excluding Saturdays, Sundays, and holidays).
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3.Ship
Please ship with the repair request with the warranty card.
destination:
To Ao Ayai Japan Customer Support
5-1, Kanagawa-ku, Yokohama-shi, Kanagawa
Yokohama Creation Square 16F
Phone number:
045-441-012* We cannot bring in the repair request product directly.
* The shipping cost will be borne by the customer. -
4.Reception / initial diagnosis
We will inform you of the initial diagnosis result. At that time, we will tell you which one will be free or paid.
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5.Estimate (5-7 business days) * In case of fee
repair request We will send you an estimate by e -mail within 7 business days after arrival.
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6.Contact of repair progress, payment of repair price * In case of fee
Customers would like to contact us for repair and pay the repair price.
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7.Repair (10-14 business days)
Usually, repair is completed with 10 to 14 business days.
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8.Shipping of repair completed products
After sending the shipping information (scheduled arrival date and invoice number) by e -mail, the repair report will be included with the repair completed product and shipped.
Contact us
For inquiries, we will return by e -mail or telephone within 2 business days, so please wait for a while. If you are in a hurry, please use inquiries by phone.
TEL: 045-441-0127
Details: To Ao Ai Japan Customer Support
5-1, Kanagawa-ku, Yokohama-shi, Kanagawa
Yokohama Creation Square 16F
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