SUPPORT

After-sales service and inquiries

  1. overhaul
  2. Repairs can be performed on a part-by-part basis
  3. Repair process
  4. inquiry

After-sales service

overhaul

This is an overhaul service to help you continue using the SYSTEM series for a longer period of time.
We will inspect and replace the main O-ring and internal O-ring, replace the charging terminal, inspect the overpressure valve, replace the battery, and check all functions and waterproof performance.
A one-year warranty is provided after the overhaul is completed.

  • Eligible products

    All RGBlue light modules and battery modules.

    *Accessories not included.

  • Price (example)

    System 01: 13,200 yen (tax included) / System 02: 17,600 yen (tax included)

  • Overhaul service includes:

    ・Inspection of all O-rings, battery module charging terminals, and overpressure valves ・Replacement of built-in battery ・All functions checked ・Waterproof performance checked ・1-year warranty after overhaul

  • Precautions

    *Applications will be accepted at our company or at our dealer.
    *Shipping costs are not included in the above prices.
    *If replacement of parts other than those listed above is required, we will only perform the work after you have approved the cost in advance.
    *This will be supported for 7 years after the end of sales.

  • How to apply

    Please contact us using the customer support inquiry form .

Product repair

Repairs for individual parts

The SYSTEM:re series allows for repairs to be made on a part-by-part basis, only in the areas that need repair.

Repair process

  • 1.Contact and consultation

    For inquiries regarding overhaul services and repairs, please contact us using the form below.

    Contact form

  • 2.Guidance (2-5 business days)

    We will contact you within five business days (excluding Saturdays, Sundays, and holidays).

  • 3.shipping

    Please attach the warranty card and send it along with the item you wish to repair.

    Shipping address:
    A.O.I. Japan Customer Support 5-1 Sakaemachi, Kanagawa-ku, Yokohama-shi, Kanagawa 221-0052
    Yokohama Creation Square 16th floor

    telephone number:
    045-441-0127

    *We cannot accept items brought directly to our company for repair.
    *Shipping costs are the responsibility of the customer.

  • 4.Receipt and initial diagnosis

    We will inform you of the results of the initial diagnosis and let you know whether the repair is free or paid for.

  • 5.Estimate (5-7 business days) *If paid

    We will send you a quote by email within 7 business days of receiving your repair request.

  • 7.Notification of whether repairs can be carried out and payment of repair costs (if paid)

    Please contact us to let us know whether or not the repair can be carried out and to make payment for the repair.

  • 8.Repair (10-14 business days)

    Repairs are usually completed within 10 to 14 business days.

  • 9.Shipping of repaired product

    After sending you shipping information (estimated arrival date and shipping number) by email, we will ship the repaired product together with a repair report.

inquiry

We will respond to your inquiries by email or phone within five business days, so please be patient. If you are in a hurry, please feel free to contact us by phone.


  • Repair inquiries

■ Customer support

Please check the repair terms and conditions before contacting us.

TEL: 045-441-0127
Business hours: 10:00 AM - 5:00 PM (excluding Saturdays, Sundays, public holidays, and other company holidays)
Shipping address: A.O.I. Japan Customer Support Co., Ltd. 5-1 Sakaemachi, Kanagawa-ku, Yokohama-shi, Kanagawa 221-0052
Yokohama Creation Square 16th floor

  • Inquiries regarding 3D customization

■ RGBlue Store

TEL: 045-441-0124
Email: info@aoi-jp.biz
Business hours: 10:00 AM - 5:00 PM (excluding Saturdays, Sundays, public holidays, and other company holidays)

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Frequently asked questions are here