Customer Support Year-end and New Year Holidays

We would like to express our sincere gratitude for your continued patronage.

We will be closed for the New Year holidays during the following period. We apologize for any inconvenience this may cause and thank you for your understanding.

・Customer Support Office New Year's Holiday Closure:

Friday, December 29, 2023 - Wednesday , January 3 , 2024 - 6 days

(We are usually closed on Saturdays, Sundays, and holidays)

Support Desk: TEL 045-441-0127 (10:00 AM - 5:00 PM)

[About repair reception]

Any items for repair received after Tuesday, December 5 , 2023 will be returned after the holiday period. In addition, we will not be able to accept parcels from Friday, December 29 , 2023 to Wednesday, January 3 , 2024. Please avoid specifying delivery dates during our holiday period when sending items for repair.

[Shipping address for repaired items]

As of May 30, 2022, we will be establishing new bases for our development and customer support departments on the 16th floor of Yokohama Creation Square, adjacent to our head office. If you send items for repair to our head office address, there will be a time loss before they reach customer support, so from now on, we ask that you please send them to the address below.

・AOI Japan Customer Support:

Address: 5-1 Sakaemachi, Kanagawa-ku, Yokohama, Kanagawa Prefecture , 221-0052

Yokohama Creation Square 16th floor

TEL: 045-441-0127